--- title: "Cross-Country Ski Ticketing & Online Waivers | Endorphine" description: "Day tickets, season passes and online waivers, all done before skiers reach the chalet. The software Énergie CMB uses in Trois-Rivières, Quebec." lang: en canonical: https://endorphine.ca/en/industries/ski-de-fond/ --- Cross-Country Skiing # Ticketing software for cross-country ski centres Your skiers buy their day ticket or season pass online, sign the waiver before paying and arrive ready to click into their skis. Your team can focus on welcoming them. ![Énergie CMB](https://cdn.sanity.io/images/bsstvwsl/prod/9262b3036045b8385b752bb47d7d0cee1bcd3d4d-494x624.png?w=240&fit=max&auto=format) Client Énergie CMB Cross-Country Skiing [Visit the website](https://energiecmb.com/) ## The sector’s challenge Sunday morning, outside the welcome chalet. The parking lot is filling up, the sun is out and conditions are perfect. At the counter, the line keeps growing and nobody wants to stand around in the cold. Skiers want to be on the trails as quickly as possible. ## The case study - 25% improvement in team efficiency, according to the director - 1 single tool for ticketing, season passes, financial reports and customer profiles - 25+ km of cross-country ski trails ### The context Less than ten minutes from downtown Trois-Rivières, Énergie CMB is a go-to spot for cross-country skiing in Quebec's Mauricie region. In winter, the centre offers more than 25 km of cross-country ski trails, 15 km of fatbike trails and 8 km of snowshoe trails for all levels. ### Before Endorphine The team juggled several programs: one for ticketing, one for equipment rentals and another for finances. Information was scattered, lines got longer and it was hard to get an overall view of attendance and revenue. ### The solution To bring it all together, Énergie CMB chose Endorphine, a Quebec platform built for outdoor organizations. Ticketing, seasonal memberships, financial reports and customer profiles now live in one interface. The waiver is built into the online checkout, just before payment. ### The results According to Charles Hébert, the centre's director, the team has seen a 25% improvement in efficiency. Staff only have one program to learn, training is faster and on-site waits have dropped since tickets and memberships went online. ## Features they use - ### Ticketing Day tickets sold online and shown on the skier's phone, even without cell service. - ### Season passes Season pass presales starting in the fall, with promo codes created in Endorphine. - ### Online waiver Waiver built into the online checkout, just before payment, to meet the insurer's requirements. - ### Financial reports Attendance and revenue in the same interface as ticketing and memberships. ## In their words > “"At CMB, ski outings start on Endorphine! Thanks to the platform, skiers spend less time at the front desk and make the most of their ski day."” > > Charles Hébert Director, Énergie CMB ## Day tickets bought before leaving home A ticket bought the night before is one less skier in line. At the Énergie CMB centre, selling tickets and memberships online has simplified operations and improved how visitors are welcomed. The ticket is available right on the phone, even in areas without signal, like the far end of the parking lot. And on very busy days, like a mild-weather weekend, you can limit the number of entries to better manage the crowd. ## Season passes sold starting in the fall A good part of the season is won before the first snowfall. Énergie CMB runs its season pass presales with promo codes created on Endorphine. Each member has a profile, a digital card with a photo and their benefits, all stored in the same place as ticketing. ## Online waivers, signed before payment At many centres, the waiver is still a PDF to print or a sheet to sign at the counter. Énergie CMB built its waiver into the online checkout, just before payment, which meets its insurer's requirements. Skiers read and accept the risks while buying their ticket. When they arrive, all that's left is to click into their skis. ## Ski and snowshoe rentals in the same cart Skiers who arrive without gear rent skis, snowshoes or a fatbike while buying their ticket. One transaction and an inventory kept up to date throughout the day. Are your tickets, passes and rentals still managed in different systems? It may be time to bring it all together. Book a demo and see how Endorphine can make your life easier. [Book a demo](https://hub.endorphine.ca/fr/demo?hsCtaAttrib=157589753189) ## One view of attendance and revenue Before the move to Endorphine, Énergie CMB struggled to see at a glance how many skiers had come through and what the day had brought in. The centre can now manage ticketing, season memberships, financial reports and customer profiles from a single interface. The dashboard is available on your phone and updated in real time. That way you can track attendance and know, for example, when it's time to open a second register on a Saturday morning. ## One tool for the whole team to learn For employees, the change is just as concrete: one program to master instead of many scattered tools. Training is faster, the team spends less time on manual tasks and more time welcoming skiers. According to Charles Hébert, the centre's director, the team has seen a 25% improvement in efficiency. And if a bug shows up on a busy Saturday, Endorphine's emergency support responds 7 days a week. Data stays in Canada, hosted on Microsoft Azure. Your next ski season, with no line at the chalet Tell us how you sell your tickets today. In a demo, we'll show you how Endorphine makes your life easier. [Book a demo](https://hub.endorphine.ca/fr/demo?hsCtaAttrib=157589753189) ## Frequently asked questions **### What is the best ticketing software for a cross-country ski centre?** Look for a solution that goes beyond day tickets. It should also sell season passes, collect signed waivers online and bring financial reports together. At the Énergie CMB centre in Trois-Rivières, adopting Endorphine improved efficiency by 25%, according to its director. **### Is there free ticketing software for a cross-country ski centre?** Free ticketing tools are often built for shows and events. They rarely handle season passes or waivers. Try Endorphine yourself by creating your ticketing page for free in a few minutes. You can then talk it over with our team. **### What is the best app for skiers?** To buy their access, your skiers don't need another app. Endorphine lets them buy their ticket or pass online and add it directly to Apple Wallet or Google Wallet to use it even without an internet connection. **### Can the waiver be built into online sales?** Yes. Énergie CMB built it in just before payment, to meet its insurer's requirements. Skiers accept the risks online, when they buy their ticket. ### Grow your business with Endorphine ## Industries - [Outdoor Parks and Recreation Centres](https://endorphine.ca/en/industries/parcs-et-bases-de-plein-air/) - [Mountain Biking](https://endorphine.ca/en/industries/velo-de-montagne/)