Mountain Biking
Booking software for mountain bike centres
Riders pay for trail access on their phone the night before. Members show their pass without reaching for a wallet. The rental bike is already booked in their name. And your team sees everything in one place.
The sector’s challenge
A Saturday in September, at the trailhead. The parking lot is full before 9 a.m. At the welcome chalet, the line keeps growing: day passes, a member renewing a season pass, a group asking if any bikes are left to rent. Every minute spent at the counter for visitors is a minute less on the trails.
The case study
- $80,000+in estimated annual savings, according to the organization
- 1single interface for ticketing, seasonal memberships and customer profiles
The context
Les Sentiers du Moulin, 20 minutes from Quebec City, welcome mountain bikers, fatbikers and cross-country skiers.
Before Endorphine
Ticket sales, memberships and customer service still relied on manual processes and scattered files. Errors multiplied, delays grew and the situation became particularly problematic.
The solution
Endorphine has now replaced all those manual processes with a single centralized tool. Ticketing, seasonal memberships and customer profiles now live in one interface. Online sales are connected to the front desk.
The results
The organization estimates its savings at more than $80,000 a year, mainly by reducing two full-time positions. Data entry errors have almost disappeared and peak-season service at the front desk is faster and more personal.
Features they use
Ticketing
Day, multi-day or season access, with a ticket that stays readable in Apple Wallet or Google Wallet even without cell service.
Season passes
Member passes and profiles grouped with ticketing, in the same interface.
Bike rentals
Bikes rented online in the same order as trail access, with inventory updated at every booking.
Point of sale
Front-desk sales and website sales brought together in one place.
In their words
“"Endorphine has transformed the way we work. We're more efficient, more flexible and above all, we offer a customer experience that truly lives up to what we want to represent."”
Sell trail access before the bike comes off the rack
A rider who has already paid doesn't need to stand in line. They park, take out the bike and head onto the trails. On Endorphine, they choose access for a day, a few days or the whole season and pay online. Their ticket, saved in Apple Wallet or Google Wallet, stays readable and a staff member scans it at the trailhead with a phone. On peak days, you can cap the number of passes per time slot to keep the trails enjoyable.
Digital season passes for your members
Members come back weekend after weekend. At Les Sentiers du Moulin, their memberships and profiles are grouped with ticketing, on the same interface. For members, the pass lives on their phone with the subscriber's photo.
Bike rental software in the same cart as trail access
A group shows up with two bikes for four people? The other two are rented online, with the trail passes, in the same order. Bike inventory updates with every booking, so you can be sure there's no overbooking. And with automated equipment distribution, the front desk can breathe.
Front desk and website, finally connected
Some riders will always pay on site. At Les Sentiers du Moulin, front-desk sales and website sales are centralized on Endorphine. The result: faster, more personal service, with a real-time view of the number of visitors on site to better manage attendance, even in peak season. The point of sale works with Square, Stripe or Nuvei. For early birds who arrive before opening, a self-service kiosk lets them buy access on their own.
Numbers to plan next season
How do you know which summer days were the busiest? How many rental bikes went out in July? The statistics are available right on your phone, on the Endorphine dashboard, which tracks bookings, sales and revenue in real time. Next step for Les Sentiers du Moulin: dynamic pricing, which adjusts prices based on demand, weather or time of year.
A tool the team finds simple
The Les Sentiers du Moulin team had tried other solutions before adopting Endorphine. What do they appreciate most? Its simplicity! Data entry errors have almost disappeared and staff can now spend more time with visitors and their passion for cycling instead of managing long lines. Got a question in the middle of the season? Endorphine's support team, based in Quebec City, usually responds within two hours.
Frequently asked questions
What is the best booking software for a mountain bike centre?
For a bike centre, the right software sells trail access, season passes and equipment rentals in the same order, online and at the front desk. The staff at Les Sentiers du Moulin, near Quebec City, tried other solutions before adopting Endorphine for its ease of use.
Is there free software to run a mountain bike centre?
The free tools available online are mostly designed to manage bike rentals. They are less suited to selling trail access and season passes. Discover Endorphine at your own pace by creating your own ticketing page, for free and with no commitment.
How does online bike rental work?
Riders choose their bike from the available models and book their access at the same time, directly online. They make a single payment and can pick up their bike on arrival, without going back through the front desk.
Which ticketing software should a mountain bike centre choose?
Choose a solution suited to the reality of mountain bike centres, one that goes beyond simply selling day tickets. Endorphine sells day, multi-day and season access, with tickets that can be viewed even without an internet connection. More than 275 partner centres already trust the solution!
Grow your business with Endorphine
