Adventure Activities
Booking software for adventure activities
Tickets, overnight stays, rental gear and activity packages: everything is managed in one place. Aventurex made the switch. Here's how it went.
The sector’s challenge
At an adventure centre, you don't just sell a ticket. There's site access, the overnight stay, rental gear and often a package that bundles it all. When everything is scattered across different software, the front desk pays the price. Guests wait longer and the team has to juggle scattered tools.
The case study
The context
Aventurex offers via ferrata, ziplines, climbing and several other adventure activities right here in Quebec. Its bookings went through Peak. The team wanted a more flexible and higher-performing tool and above all a partner close to home that understood its needs. It turned to Endorphine, a company based in Quebec City.
Before Endorphine
Switching booking systems is a bit like changing your bike tires while riding. Aventurex had to adapt the new tool to the way it works and bring its teams on board without slowing operations. It also wanted to pull off something new: selling packages online with Vallée Bras-du-Nord, each side keeping control of its own bookings.
The solution
The Endorphine team transferred the data and set up the platform quickly, then supported Aventurex's staff so the transition went smoothly. On the package side, the two organizations now sell combined experiences online. Their systems are connected but each one manages its bookings on its own side.
The results
The migration took much less time than expected. The teams took to the tool almost right away and Aventurex now offers packages with its partners without losing its independence. When a question comes up, Endorphine's support team in Quebec City usually picks it up within two hours, with emergency service 7 days a week.
Features they use
Ticketing and bookings
All of Aventurex's bookings now go through Endorphine, which replaced Peak.
Combined packages
Packages sold online with Vallée Bras-du-Nord. Each side keeps control of its own bookings.
Lodging
Guests book their overnight stay and their activity in the same place on Endorphine.
Equipment rental
Rental gear goes into the cart with the ticket. No need to go back to the counter.
Frequently asked questions
What is the best activity booking software for an adventure centre?
The one that manages everything you sell in one place. At an adventure centre, guests often book an activity, an overnight stay, rental gear and sometimes a package with a partner. Check that the software puts it all in the same cart, that tickets stay readable without a signal, that support is close to you and that your data stays in Canada. That's what led Aventurex, which offers via ferrata, ziplines and climbing, to choose Endorphine, a platform founded in Quebec City.
Which ticketing software should an outdoor centre choose?
Software that sells more than tickets. Endorphine handles day tickets, multi-day passes and season memberships. Tickets are added to Apple Wallet or Google Wallet, stay available without a signal and are validated with a phone or tablet. The same platform also takes care of activity bookings, lodging, equipment rental and point of sale at the counter. It serves more than 275 partner centres.
Can we switch to Endorphine without stopping operations?
Yes. At Aventurex, transferring the data and setting up the platform took much less time than expected. The Endorphine team configured the tool around how Aventurex works then trained and supported the staff during the transition.
Can we sell packages with a partner while keeping our own bookings?
Yes. Aventurex and Vallée Bras-du-Nord sell combined packages online. Their systems are connected but each organization manages its bookings on its own side.
Can guests book their activity, overnight stay and gear in a single order?
Yes. Lodging, activities and equipment rental are booked in the same place at the same time. The rental gear goes into the cart with the ticket and is paid for in the same transaction.
Can we limit the number of participants per time slot?
Yes. You set the capacity of each activity and availability shows in real time. When it's full, sales stop, which prevents overbooking.
Where is the data hosted and who responds if there's a problem?
Data is hosted on Microsoft Azure and stored in Canada. Support comes from a team based in Quebec City: 7 days a week for emergencies and Monday to Friday from 9 a.m. to 5 p.m. for everything else. Requests are usually picked up within two hours.
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